Frequently asked questions

Fees depend on a number of things including the breed and size of your pet, the regulations of the country you intend to import or export to or from and a number of health and travel costs.

We offer a free, no obligation quote, simply head to the ‘request a quote button’ on this page or to our ‘contact’ page where you can fill out a form.

For an import to Australia and New Zealand, from most places in the world it will take a minimum of 6 months to prepare them for travel. 

For an export out of Australia and New Zealand, this process is usually quite short, only requiring short preparations. We require a minimum of 3 weeks notice prior to any export (longer for countries with more detailed veterinary requirements).

We recommend you get in touch with us or request a quote via the contact page. This will allow us to give you the most accurate information for your circumstances and according to the quarantine laws of the countries involved.

Yes, we do offer discounts on service fees and permits for multiple pets. There are usually also reduced transport fees (per pet) associated with moving multiple pets together.

Please head to our contact page to get a no obligation quote.

Yes, this is possible, however please be aware that Australia has some of the strictest quarantine laws in the world, including a six plus month preparation (from most places in the world) and a mandatory quarantine period in Melbourne.

Hence it is important to check well ahead of your travel time what the requirements and costs are for you to plan.

Please get in touch with us if you would like a quote or some advice on travelling with your cat or dog to Australia.

Yes we work with dog and cat breeders across the world to transport their precious cargo to new homes or to other breeders.

We would be happy to discuss your current or ongoing needs. Please reach out for a quote or to arrange a chat.

Pets arriving from category/group 2 or 3 counties must spend a mandatory 10 day quarantine stay in Melbourne, Australia. The start and duration may vary based on compliance with preparatory regulations, where for example, quarantine could be a longer 30 day stay if initial vet appointments are not completed correctly.

We work with you from the beginning to ensure you comply with all health regulations for the shortest stay possible.

A rabies vaccination is required from category/group 3 countries (where rabies is present), along with a Rabies Antibody Titre Test (RNATT).

We are experts in both Australian and New Zealand regulations and will provide you and your breeder with all the instructions to comply with Australian/New Zealand quarantine laws.

Please head to our contact page to obtain a quote that will provide a basic outline of the necessary vaccinations and health checks, or contact us via email or phone to discuss your needs in greater detail.

We do not allow sedation for pets during flights as the effects can vary greatly with altitude and potentially harm your pet.

We have transported many cats and dogs around the world and have a trusted and caring network of people to support your pet during travel. Through pre-flight conditioning and natural calming agents, we can best prepare your furry family member/s to ensure they are ready to fly.

If you have any concerns, please reach out and we can talk you through the whole process and what’s involved for your pet.

All original documents such as health certificates, vaccination records, laboratory reports and import permits must accompany your pet as these serve as their entry passport.

We provide a full service, part of which is helping you or your breeder to conform with all regulations for the country you are travelling to.

Please contact us for a quote or to find out more.

If you are planning on importing or exporting pets, we suggest getting in touch with us as soon as possible to ensure we have time to process the paperwork and comply with health regulations and quarantine periods.

For imports to Australia and New Zealand, from most places in the world it will take a minimum of 6 months to prepare them for travel. 

For an export out of Australia and New Zealand, this process is usually quite fast, only requiring short preparations. We require a minimum of 3 weeks notice prior to any export (longer for countries with more detailed veterinary requirements).

Head to our contact page for a quote or to get in touch.

Yes, some breeds have restrictions and others, such as snub-nosed breeds, have extra health compliance checks to consider.

Please contact us to discuss the specifics of your breed and whether or not it can be imported into Australia or New Zealand, or in the case of snub-nosed breeds, restrictions on time of year or airline routes.

Breeds and their crosses that are not allowed to enter Australia or New Zealand;

Purebred dog breeds:

• American Pit Bull Terriers (or Pit Bull Terriers)

• Perro de Presa Canarios (or Presa Canario)

• Dogo Argentinos

• Japanese Tosas

• Fila Brasileiros.

Cat hybrids/breeds:

• Savannah cat, domestic cat (Felis catus) crossed with serval cat (Felis serval)

• Safari cat, domestic cat crossed with Geoffroy cat (Oncifelis geoffroyi)

• Chausie, domestic cat crossed with Jungle cat (Felis chaus)

• Bengal cat, domestic cat crossed with Asian leopard cat (Prionailurus bengalensis).

(Note: New Zealand does allow cat hybrids as long as they have a pedigree showing that the wild species is at least 5 generations back.)

If you have made the decision to transport your pet, we encourage you to reach out to us as soon as possible so we can talk you through some of the simple ways you can prepare, such as desensitisation and crate training.

We are focused on making sure the trip is as stress free for both humans and animals and can give you lots of practical tips.

Travel time for your furry family member/s will depend on where they are travelling to/from. Due to the distance of Australia and New Zealand from many parts of the world, it is common for them to have a stopover on route.

During these stopovers, your pet will be taken back to the pet lounge where they will be given their own suite to stretch their legs, toilet, have some food and rest. The team members handling your beloved pet on this stop are all highly trained with all types of breeds and personalities, to be able to help keep your pet as comfortable as possible

We do work with a variety of airlines, choosing them for their safety, pet care/comfort and routing.

Depending on your origin and destination will determine which airlines are available to us to choose from. It is always our preference to have your pet/s travelling on the shortest possible route.

Due to the travel requirements into and out of Australia and New Zealand, there is typically not someone on the plane with them, as this would only add significant expense to the move and not provide a benefit. 

Pets travel in and out of Australia and New Zealand as ‘manifest cargo’, so that they are traceable through their entire journey. During any stopovers, they are taken to the pet lounge, which are biosecurity areas, hence the public are not allowed in. Consequently, having a pet nanny on these flights will not assist your pet/s, but it is an option available if you desire.

When engaging our full services, we provide a handheld service to guide you and/or your breeder through all steps of the transport process.

We will provide you with specific yet easy to follow directions, including dates and instructions to take to your vet.

We will check all work through this process to ensure compliance with strict biosecurity regulations. Additionally where possible, we will provide you with pre-filled paperwork.

Part of our services also include permit and quarantine obtention, along with booking flights and arranging your pet’s travels.

Our services are complete to make this move as stress free and as simple as possible.

For best results, it is ideal to contact before commencing so that we can ensure that everything is correct from the beginning (to avoid any disappointing news down the track).

To start conversations about your needs, head to our contact page.